Goorin Bros. Hat Shop - West Village

I visited this store with an acquaintance and we experienced the following strangeness. We brought back a hat that wasn't cheap, it cost $300. Unfortunately, the hat size was not good for the big Christmas present. That's why we asked them to help exchange it for another size. There was a young blonde woman who willingly wanted to help us, but next to her was an Afro New York babe who didn't want to help us at all. Not even when my plane left for London the next day. The Afro baboon kept repeating that he was not competent in this, that the protocol had to be followed. And it just didn't help to find a bigger size. I would like to tell the owner of the hat shop that it is time to look at the nails of this Afro baby, because he is not really friendly in his service and is not looking for a solution, but for conflict, and he is surrounded by such a negative wave that we listened to his inhuman attitude with great attention . It would be time for the owner to ask him why he didn't give us his number when we wanted to talk to the owner. He treated us like a drug addict, completely obsessed with his excuses. The only other serving staff wanted to help us with the exchange, but the afro baby talked him out of helping too. Finally, the afro doll suggested that we buy another hat. And let's call customer service, maybe they will refund our money or allow the exchange. In better places, this usually ends smoothly with an exchange. I ask the owner of the store to educate the service staff about this incident and teach them to treat them humanely.

My partner and I love this place. We have to stop ourselves from going because we just keep spending our money here. Great hats, great service, beautiful little shop. The pins and feathers and hat belts are all great too. They also clean hats at no cost! Even if they weren't purchased there. Can't say enough good things about them.

Goorin Brothers hats are among three best made, in my humble opinion. This is the Goorin Brothers on Bleeker Street in Manhattan (There are also two others in Brooklyn). Their felt hats are priced around $150.00, some a little less. I'd say the felt hats are well worth the money, the straw hats usually around $90.00, add flat caps and newsboys also around $90.00. Maybe I could find a less expensive flat cap, but these are better made and better looking than those you'd find at a department store. Spend your hat money here!

Not much stock, and most of it much less impressive than the hats on the websites. I had a gift card I'd never used (mainly because of the same reasons I'm about to elucidate), but had a hard time finding a hat that both looked good and was in my size. The one fellow working there wasn't very helpful. They only hat that appealed to me that was in my size was sold out online, or if have gotten it online. I asked for sanitizer before trying on hats (to avoid possibly soiling the hats) but he suggested I go next door. I wound up washing my hands using my water bottle. I did get the hat but I doubt I'll ever get another here.

I visited this store with an acquaintance and we experienced the following strangeness. We brought back a hat that wasn't cheap, it cost $300. Unfortunately, the hat size was not good for the big Christmas present. That's why we asked them to help exchange it for another size. There was a young blonde woman who willingly wanted to help us, but next to her was an Afro New York babe who didn't want to help us at all. Not even when my plane left for London the next day. The Afro baboon kept repeating that he was not competent in this, that the protocol had to be followed. And it just didn't help to find a bigger size. I would like to tell the owner of the hat shop that it is time to look at the nails of this Afro baby, because he is not really friendly in his service and is not looking for a solution, but for conflict, and he is surrounded by such a negative wave that we listened to his inhuman attitude with great attention . It would be time for the owner to ask him why he didn't give us his number when we wanted to talk to the owner. He treated us like a drug addict, completely obsessed with his excuses. The only other serving staff wanted to help us with the exchange, but the afro baby talked him out of helping too. Finally, the afro doll suggested that we buy another hat. And let's call customer service, maybe they will refund our money or allow the exchange. In better places, this usually ends smoothly with an exchange. I ask the owner of the store to educate the service staff about this incident and teach them to treat them humanely.